arya Terms of Use
When you join arya, you enter into an agreement with us that sets out how we operate our platform, what we expect from you, and what you can expect from us. These terms govern your account creation, deposits and withdrawals, gameplay, disputes, and the security measures we put in place to protect your data and funds.
We've structured these terms to be transparent and straightforward. Rather than burying key points in dense legal language, we've laid out our core commitments—how we protect your account, what happens if you encounter a problem, and how we handle your personal information. You'll find practical guidance on account verification, bonus terms, and the dispute process if something goes wrong.
Our services are available only where local law permits. Users are responsible for verifying that access and use of arya comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited by applicable statute.
Account Terms on arya
Opening an account with arya requires you to provide accurate personal information during registration. You must be of legal age in your jurisdiction to use our platform. We ask for your full name, email address, phone number, and date of birth. This information helps us verify your identity and comply with anti-money-laundering regulations.
When you create your arya account, you're responsible for keeping your password confidential and secure. Do not share your password with anyone, and do not use a password that's easy to guess. If you believe your account has been compromised, contact our support team immediately. We recommend enabling two-factor authentication (2FA) in your account settings for extra protection.
Our arya Verification Process
Before you can withdraw funds, we require Know Your Customer (KYC) verification. This means providing a copy of a government-issued ID (passport, KTP, or driver's license) and confirming your withdrawal bank account matches your registered name. KYC is a legal requirement that protects both you and us by preventing fraud and money laundering.
Verification typically completes within business hours. If we need additional documents or clarification, we'll contact you through your registered email. Once verified, the process is faster for future withdrawals because we have your details on file. If you provide false or misleading information during KYC, we may suspend or close your account.
Deposits, Withdrawals, and Our Payment Commitments
arya accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits are processed subject to payment-method availability and verification windows. Once your deposit is confirmed, funds appear in your arya balance immediately and are available for play.
Withdrawals are subject to account verification and must be returned to the payment method you used to deposit, or to a verified bank account in your registered name. We process withdrawal requests during business hours; processing times vary by bank and payment method. You cannot withdraw more than your current balance, and we may decline withdrawals that appear suspicious or inconsistent with your account activity.
We charge no fees for deposits or withdrawals on arya. However, your bank or payment provider may charge their own fees for transfers—check with them directly. If a withdrawal fails, we'll credit the funds back to your arya balance and notify you. It's your responsibility to verify the correct withdrawal account details before submitting a request.
Our arya Policies and Dispute Resolution
Bonuses and promotions on arya come with terms. We may offer welcome bonuses, seasonal promotions tied to Liga 1 or Piala AFF tournaments, or other offers. Any bonus has specific conditions—wagering requirements, eligible games, expiry dates—which we display clearly before you claim it. If you breach bonus terms, we may forfeit the bonus and any winnings derived from it.
Gameplay on arya is governed by the rules of each game. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate according to standard casino rules. Slots and other games use certified random-number generators. You can find the full rules for any game by tapping the info button within the game. If you believe a game outcome is incorrect, contact our support team with the game session ID and timestamp, and we'll investigate.
How We Handle Disputes on arya
If you have a complaint about your arya account, a game outcome, a payment issue, or any aspect of our service, we encourage you to contact our support team first. Describe the issue clearly and provide relevant details—transaction IDs, timestamps, game session numbers. We aim to resolve most complaints within business hours, and we'll keep you updated throughout the process.
If our support team cannot resolve your dispute to your satisfaction, you have the right to escalate. We have a formal dispute resolution process: you submit a written complaint describing the issue and the resolution you seek; we review it and respond within a reasonable timeframe. If you remain unsatisfied, you may pursue external dispute resolution through your bank, payment provider, or applicable consumer protection authorities in your jurisdiction.
At arya, we believe transparency and fair dealing build trust. These terms reflect our commitment to operate honestly and resolve issues fairly.
Account Suspension and Closure
We reserve the right to suspend or close your arya account if you violate these terms, engage in fraud, provide false information, breach our bonus terms, or use our platform in ways that harm others. If we suspend your account, we'll inform you of the reason and give you an opportunity to respond if appropriate. Upon closure, we'll return any remaining balance to your verified withdrawal account, subject to KYC verification.
You can also close your own account at any time by contacting our support team. If you choose to close your account, any unclaimed bonuses are forfeited, and your remaining balance will be returned to you subject to verification. Your account data will be retained according to our data retention policy and applicable law.
- Account responsibilities: Keep your password secure, verify KYC details promptly, check your balance regularly, and withdraw funds if you're not playing.
- Fair use: Play for entertainment within your means; do not attempt to exploit system glitches, use bots, or abuse bonus terms.
- Communication: Check your registered email regularly for messages from arya about account updates, security alerts, or bonus expirations.
Limitation of Liability
To the extent permitted by law, arya is not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of winnings, lost opportunities, or interruptions to service. Our total liability for any claim against us is limited to the amount you've deposited into your arya account. This limitation does not apply to claims arising from our fraud, gross negligence, or violations of your legal rights.
We make reasonable efforts to keep arya available 24/7, but we do not guarantee uninterrupted access. Technical issues, maintenance, or security incidents may cause temporary outages. We'll notify you of planned maintenance in advance when possible and work to restore service as quickly as we can in the event of unexpected problems.
We've written these terms to be fair and transparent. If anything is unclear or you have questions, contact our support team in English during business hours. We're here to help you understand your rights and our obligations.
Legal and Jurisdiction Information
Service availability
arya operates as an online gaming platform available only in jurisdictions where local law permits. We do not operate in jurisdictions where online gaming, wagering, or related financial transactions are prohibited by statute. Users accessing arya accept responsibility for determining whether our services are lawful in their location. We maintain the right to restrict access from any jurisdiction at any time without notice, and we do not offer customer support or legal guidance regarding the legality of our services in specific regions.
The legality of online gaming varies significantly across countries, states, and municipalities. Some jurisdictions have explicit licensing frameworks for online operators; others prohibit the activity outright; still others exist in legal gray areas. arya does not represent itself as licensed, regulated, or sanctioned by any government body unless explicitly stated in a separate legal notice. When you access arya, you acknowledge that our legal status in your jurisdiction is uncertain and that you access at your own risk.
If you are subject to local restrictions—whether from employment, residency, banking sanctions, or court order—you are responsible for complying with those restrictions and not accessing arya. We reserve the right to decline service, restrict accounts, or report suspicious access patterns to relevant authorities if we believe a user is accessing our platform in violation of local law or in breach of these terms.
Account eligibility
You must be of legal age in your jurisdiction to open and use an arya account. Legal age varies by jurisdiction—typically 18 or 21. You are responsible for understanding the age requirements in your location and certifying that you meet them. We do not conduct age verification beyond what you declare during registration, nor do we provide guidance on whether you are eligible. If we discover that you are below the legal age, we will close your account and return your balance.
In addition to age, you must not be a resident of a jurisdiction where online gaming is prohibited. You must not be subject to employment restrictions that forbid your participation in gaming (e.g., if you work for a government agency or financial regulator in a jurisdiction with gaming restrictions). You must not have been previously banned from arya or any affiliated platform for breaching terms or engaging in fraud.
arya reserves the right to request proof of eligibility—such as a government-issued ID or evidence of residency—before allowing continued access. If you refuse to provide such proof, we may suspend or close your account. Providing false information about your age, residency, or eligibility may result in permanent account closure and forfeiture of funds.
Local-law responsibility
When you access arya, you assume full responsibility for ensuring your use complies with the laws of your jurisdiction. arya does not provide legal advice, and we do not warrant that our services are legal where you live. You must consult your own legal advisor if you are uncertain whether accessing or using arya is permitted in your location.
Your bank, payment provider, or government may prohibit or restrict transactions with gaming platforms. If your bank declines a deposit or withdrawal because of its own policies, arya is not responsible. Similarly, if your government or regulator imposes fines, penalties, or prosecution related to your use of arya, arya does not indemnify or defend you. You bear all legal and financial consequences of your own access and use.
Some jurisdictions are implementing or have implemented regulations that specifically address online gaming operators. These regulations may require licensing, taxation, or reporting. arya complies with regulations in jurisdictions where we choose to operate, but we do not have obligations in jurisdictions where we do not hold explicit licensing. If your jurisdiction imposes new regulations and you continue to use arya without an explicit acknowledgment from us that we now comply with those regulations, you are doing so at your own legal risk.
Data and privacy scope
arya collects personal data including your name, email, phone number, date of birth, payment information, and government-issued ID details. We use this data for account verification, KYC compliance, fraud prevention, and to provide customer support. We also collect gameplay data, transaction history, and device information for platform security and improvement.
We do not sell your personal data to third parties. However, we may share data with payment processors, banks, and compliance partners who are necessary to operate our platform. We also share data with law enforcement or regulatory authorities if required by legal process. You can review our full privacy practices in our Privacy Policy
Your data is stored on secure servers using industry-standard encryption. We implement access controls, firewalls, and intrusion detection. However, no system is completely secure. If we experience a data breach, we will notify you promptly and provide guidance on next steps. You are responsible for monitoring your bank and payment accounts for suspicious activity and reporting any unauthorized transactions immediately.
Contact for legal inquiries
If you have legal questions about these terms, our compliance practices, or our privacy policies, you may contact our legal team via email or through the in-app support chat. Emails to our legal contact are typically reviewed within two to five business days. Urgent compliance inquiries may be escalated to our compliance officer, who will respond within a reasonable timeframe depending on the nature and complexity of your inquiry.
We maintain records of all legal and compliance inquiries. If you are pursuing a dispute or investigation involving arya, we may be required to disclose your communications and records to relevant authorities, courts, or third parties involved in the dispute. By sending us a legal inquiry, you acknowledge that your communication may be subject to legal discovery or public disclosure.
For general customer support issues—account access, payment questions, or game problems—please use our standard support channel. For matters involving jurisdiction, licensing, regulatory compliance, or legal liability, please mark your inquiry as "Legal" so it reaches the appropriate team. We aim to respond to all inquiries professionally and promptly, though response times may vary based on the complexity and urgency of your question.