aryaFrequently Asked Questions

Opening an account on arya takes about five minutes. First, visit our registration page and enter your username, email, password, and mobile number. You'll receive a verification email—click the link to confirm your email address. Next, log in and complete Know Your Customer (KYC) verification by uploading a government-issued ID (KTP, passport, or driver's license) and proof of address. Our verification team reviews submissions within one to two business days. Once approved, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet. Your account is then ready to use for live-dealer tables, slots, football betting, and esports markets.

No. Each person is permitted to hold only one active account on arya. If we detect multiple accounts registered to the same person, email, phone number, or payment method, we will close all duplicate accounts and may forfeit balances. This policy protects the integrity of our platform and prevents fraud. If you have forgotten your password or username, use our password reset tool or contact support—do not open a new account. If you believe your account has been compromised, contact our support team immediately so we can secure it.

If you've forgotten your password, visit our Password Reset page. Enter your username or email, and we'll send a reset link to your registered email address. Click the link, create a new password, and log in. The reset link expires after one hour for security. If you don't receive the email, check your spam folder or contact our support team. If you've forgotten your username, provide your registered email to support and we'll help you recover it. For account access issues in Bandung, Medan, or other regions, our English-speaking support team is available during business hours.

Depositing via e-wallet, mobile banking, or local payment is straightforward. Log into your arya account, go to the Deposit section, and select your preferred payment method. Enter the amount you wish to deposit. You'll be redirected to the online payment, e-wallet, or mobile banking app or website to authorise the payment. Once you confirm the transaction in your e-wallet, the funds appear in your arya account within seconds. No additional fees are charged by arya, though your e-wallet provider may apply their own transaction fees. If your deposit doesn't arrive within a few minutes, contact our support team with your transaction ID and we'll investigate.

Deposit minimums and maximums vary by payment method. E-wallet methods like local payment, online payment, e-wallet, and mobile banking typically have lower minimums (often around our welcome offer) and daily limits set by your e-wallet provider. Bank transfers to local payment, online payment, e-wallet, or mobile banking may have different minimums and maximums depending on your bank. local payment and online payment deposits also follow their respective provider limits. When you select a payment method during deposit, the system will display the current minimum and maximum for that method. If you need to deposit a larger amount, contact our support team—they can advise on alternative methods or arrange a special transaction if needed.

To withdraw, log into your account and go to the Withdrawal section. Select your preferred payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer). Enter the amount and confirm. Your withdrawal request is then reviewed by our compliance team to ensure it meets our anti-fraud and KYC standards. This review typically takes one to three business days. Once approved, funds are sent to your chosen payment method. Processing times vary—e-wallet withdrawals often arrive within hours, while bank transfers may take one to two business days depending on your bank. If your withdrawal is delayed, check your account status or contact support with your withdrawal ID.

RTP stands for Return to Player. It's a percentage that shows, over a very long period of play, how much of all money wagered on a slot game is returned to players as winnings. For example, a slot with means that, theoretically, for every our welcome offer wagered across millions of spins, our welcome offer is returned as prizes and our welcome offer goes to the operator. RTP is set by the game developer and does not change per session or player. Individual results vary widely—you might win big on your first spin or lose several in a row. RTP is a long-term statistical measure, not a guarantee of personal winnings. All arya slot games display their RTP in the game information section before you play.

arya covers major football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The available markets and games may vary by season—for example, during Idul Fitri or Idul Adha, we may feature special tournament promotions. Check the arya app or website for the current schedule of live matches and available markets.

arya rewards active members through a loyalty tier system. As you play and wager on our platform, you earn loyalty points. These points accumulate and move you through tier levels, each offering increasing benefits such as bonus credits, faster withdrawals, or exclusive access to special tournaments. Your tier status is displayed in your account dashboard. Points are earned on most games and betting activities, though some promotions may have different earning rates. Tier benefits reset periodically—check your account for current tier status and available rewards. The exact tier structure and benefits may change, so review the Loyalty section in your account settings for the most up-to-date information.

We collect personal data including your name, email, phone, date of birth, address, and government ID during account registration and KYC verification. We use this data to verify your identity, prevent fraud, process payments, and comply with regulations. Your data is encrypted and stored on secure servers with access controls and firewalls. We do not sell your data to third parties. We may share data with payment processors, banks, and compliance partners necessary to operate arya. If required by law or court order, we may disclose data to authorities. For full details, read our Privacy PolicyYou can request a copy of your personal data or ask for deletion by contacting our support team, subject to legal retention requirements.

Our support team is available in English during business hours via in-app chat and email. To reach us, log into your arya account and click the Support or Help icon—this opens a live chat with our team. Alternatively, you can email our support address (available in your account settings). Response times vary: in-app chat typically receives replies within a few minutes during business hours, while emails are answered within one to two business days. For urgent account security issues, mark your message as "Urgent" and our team will prioritise it. If you're in Jakarta, Surabaya, or another major city, our support team can assist with region-specific questions about payment methods and local regulations.

arya uses industry-standard security practices to protect your account. Your password is encrypted and never stored in plain text. We recommend using a strong, unique password and changing it regularly. You can enable two-factor authentication (2FA) in your account settings for an extra layer of protection—when 2FA is on, you'll be asked to verify your identity with a code sent to your phone or email each time you log in from a new device. We also monitor accounts for suspicious activity and may ask you to re-verify your identity if we detect unusual login patterns. Never share your password, PIN, or 2FA codes with anyone, including arya staff. Always log out after each session, especially on shared devices. If you suspect your account has been compromised, contact support immediately.